CUSTOMER EXPERIENCE ADVISOR

Job Locations US-WI-Waunakee
ID
2022-20575
Company
Suttle-Straus

Overview

Suttle-Straus is looking for a Customer Experience Advisor to join our award winning team! Winner of the Printing Industries of America’s Best Workplace award for 20 consecutive years, we offer a collaborative work environment, great benefits and fantastic co-workers. The ideal candidate is a skilled problem solver with a continuous improvement mindset, a strong commitment to internal and external customer satisfaction, and experience in the printing industry.

 

Suttle-Straus is a premier provider of printing, wide format, digital imaging, mailing, custom kitting, warehousing, and distribution services. Our success is founded on three core principles: A clear focus on meeting and exceeding customer expectations; a long history of implementing new technologies to increase quality and efficiency; and the importance of supporting an outstanding workforce. We offer a competitive benefits package with immediate eligibility for health, dental, vision and life insurance, and eligibility after 30 days for a company matched 401(k) plan. Paid time off accrues monthly from date of hire.

 

 

Responsibilities

Job Summary:

The primary function of the Customer Experience Advisor (CX-A) is to serve as the liaison between the client, sales representative, and internal manufacturing and operations personnel. This role interprets client requirements, analyzes alternatives, and converts client needs into meaningful specifications used by internal manufacturing and operations personnel to produce the requested product or service. The CX-A is responsible for campaign management from creative through billing for complex, multi-phase projects. This role represents the voice of the client, and provides information related to current, past, and future services offered by Suttle-Straus.

Qualifications

  • Creative problem-solving skills required to regularly analyze client needs, evaluate company capabilities and limitations, and select the most appropriate approach
  • Ability to answer complex queries piecing data from multiple systems and sources, thinking creatively to find the correct resolution
  • Ability to work independently with personal accountability
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Strong computer skills
  • Ability to juggle priorities
  • Ability to negotiate conflict
  • Ability to work overtime
  • High school degree or equivalent professional experience required; Bachelor’s degree preferred

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